Booking Policy

1. About our bookings

BrightPane provides residential window cleaning for homes and small properties in the surrounding service area.

Bookings are arranged based on the service selected, the property information provided and the availability of suitable appointment times.

Providing accurate information when making a booking helps us arrange the right service for your property.

2. Choosing a service

Before booking, please select the service that best matches your property and cleaning requirements.

3. Information needed for a booking

To arrange a visit, we may ask for:

• Your name
• Email address
• Telephone number
• Property address
• Postcode
• Property type
• Approximate property size or bedroom information where relevant
• Details about the windows where useful
• Preferred appointment date
• Access information or other relevant notes

Please make sure the information supplied is accurate and reflects the property where the service will take place.

4. Service area

BrightPane provides services within the surrounding local area.

Availability is based on the property postcode, current scheduling and the suitability of the requested service.

A booking may not be available for every postcode or property. If the selected service is outside the current service area, we will let you know as soon as reasonably possible.

5. Appointment dates and times

Customers can provide a preferred appointment date and, where available, a preferred time.

A requested date or time is not considered confirmed until BrightPane has accepted the booking and the appointment has been arranged.

Appointment times may vary depending on the local schedule, property location, service duration and other bookings already arranged.

6. Booking confirmation

Once the booking has been reviewed and accepted, confirmation will be provided using the contact information supplied during the booking process.

Customers should check the confirmation details and contact BrightPane promptly if anything appears to be incorrect.

7. Changes to a booking

If you need to change your appointment date or provide updated property information, please contact BrightPane as soon as possible.

We will do our best to accommodate a requested change, subject to available appointment times.

Changes requested close to the scheduled visit may not always be possible if there is not enough time to rearrange the appointment.

8. Cancelling a booking

If you need to cancel a booking, please contact BrightPane as soon as possible.

Early notice gives us a better opportunity to make the appointment time available to another local customer.

Where a booking has been paid for in advance, any applicable refund will be handled in accordance with the relevant cancellation and refund terms.

9. Access to the property

Customers are responsible for providing reasonable and safe access to the areas included in the agreed service.

If access arrangements are required, please provide the relevant information when making the booking.

If the agreed service cannot be carried out because suitable access is unavailable, BrightPane may need to rearrange the visit or discuss the available options with the customer.

10. Property and window information

The selected service should reflect the actual property as accurately as possible.

The number, size, position and accessibility of windows can vary considerably between properties, even where the homes have the same number of bedrooms.

If the property differs substantially from the information supplied at the time of booking, BrightPane may need to review the service before starting the work.

11. Weather and outdoor conditions

Window cleaning is an outdoor service and weather conditions can occasionally affect an appointment.

If weather conditions make the agreed service unsuitable, BrightPane may need to rearrange the appointment.

Where a change is necessary, we will contact the customer and work to arrange another suitable appointment.

12. Service suitability

Not every property or window is suitable for every service.

Factors such as access, window position, property layout, height and the condition of the relevant areas may affect what can reasonably be included in a visit.

Where an issue is identified before or during the appointment, BrightPane will explain the situation and discuss the available options where appropriate.

13. Payment

Payment is made after the window cleaning service has been completed.

Once the agreed service has been carried out, BrightPane will provide the payment details and the amount due. Customers can then complete payment using the available payment method.

The amount payable will be based on the service agreed before the visit. If any changes to the service are required, these will be discussed with you before additional work is carried out.

14. If BrightPane needs to change an appointment

Occasionally, an appointment may need to be changed because of weather, operational circumstances, access issues or another practical reason.

If this happens, BrightPane will contact the customer using the details provided during the booking.

We will aim to offer a suitable alternative appointment where possible.

15. Contact BrightPane

If you have a question about an existing booking, want to request a change or are unsure which service is suitable, please contact us before your appointment.