Privacy Policy

Who we are

BrightPane is a residential window cleaning service operating in and around the local area. BrightPane is operated by SR AUTO SHINE LIMITED.

This policy applies to personal information collected through the BrightPane website, customer enquiries, service bookings and arrangements made for residential window cleaning.

Information we collect

We only ask for information that is useful for running the website, responding to enquiries and arranging the services customers request.

Information you provide

Depending on how you use the website, this may include:

• Your name
• Your email address
• Your telephone number
• Your property address
• Your postcode
• Property type and general property details
• Preferred appointment information
• Access notes or other information you choose to provide
• Details contained in messages sent to BrightPane

Information collected when you use the website

Basic technical information may also be collected when you visit the website. This can include your IP address, browser type, device information, pages viewed and general website activity.

This information is mainly used to keep the website working properly, understand general website usage and help maintain website security.

How we use information

Personal information is used only where there is a clear reason for doing so. Depending on the circumstances, BrightPane may use information to:

• Respond to enquiries
• Arrange requested window cleaning services
• Confirm appointment details
• Check whether a property is within our local service area
• Understand the requirements of a requested visit
• Contact customers about an existing booking
• Keep suitable service and payment records
• Handle questions relating to a completed service
• Maintain website operation and security
• Meet applicable accounting and legal record requirements

We do not collect personal information simply because it might be useful later. Where information is not needed for the reason it was collected, it is removed or no longer retained when appropriate.

Bookings and service visits

BrightPane provides residential window cleaning within the surrounding local service area. When you request a service, some property information is needed so that we can understand the booking and arrange a suitable visit.

This can include your postcode, property type, approximate property size, number of bedrooms, window information and access details where relevant.

We use this information to check that the requested service is suitable for the property and to arrange the visit you have requested.

When information is shared

BrightPane does not sell customer information.

Information may be shared with service providers where this is necessary to operate the website, process customer requests, maintain technical systems or meet record-keeping requirements.

Where another organisation handles information on our behalf, we expect it to use that information only for the agreed service and to handle it appropriately.

Professional and legal requirements

Information may also be provided where this is required by law, a valid legal process or an applicable regulatory requirement.

We do not provide customer information to unrelated organisations for their own marketing purposes.

How long we keep information

We keep personal information only for as long as there is a reasonable business, service or legal reason to retain it.

A record may be kept for longer where there is a specific legal requirement or where it is reasonably necessary to establish, exercise or respond to a legal matter.

Website cookies

The BrightPane website may use cookies and similar technologies to help the website function, remember certain settings and understand general website usage.

Some cookies are needed for normal website functions, such as keeping pages and forms working correctly.

Where optional cookies are used for measurement or other non-essential purposes, they will be handled according to the choices available through the website’s cookie settings.

You can also manage cookies through your browser settings. Turning off some cookies may affect how certain parts of the website work.

Keeping information secure

We take reasonable steps to protect personal information from unauthorised access, accidental loss, inappropriate use or alteration.

Access to customer information is limited to what is needed for the relevant business or service purpose.

No website or online service can be guaranteed to be completely free from technical issues. If we become aware of an issue that affects personal information, we will assess it and take appropriate steps.

Your choices and rights

Depending on the circumstances, you may have rights in relation to the personal information we hold about you.

These can include asking for access to your information, asking for inaccurate information to be corrected and, where appropriate, asking for information to be deleted or for its use to be limited.

You can also ask us about how your information is being used or raise a question if you are unsure about a particular record.

Some requests may be subject to legal or record-keeping requirements. Where this applies, we will explain the position clearly.

Children’s information

BrightPane’s website and services are intended for customers arranging residential property services. We do not knowingly ask children to provide personal information for the purpose of arranging a service.

If you believe that information belonging to a child has been provided to us unnecessarily, please contact us so that we can review it.

Changes to this policy

This Privacy Policy may be updated from time to time when our website, services or information handling arrangements change.

The current version will be available on this page. Where an update materially changes how personal information is handled, the revised wording will be provided before the new approach is used where this is reasonably required.

The specific information retention periods described in this policy apply from the point at which the relevant information is collected, unless a different period is required by law or a particular service arrangement.

Contact BrightPane

If you have a question about this Privacy Policy or how your personal information is handled, you can contact BrightPane using the details below.